Shipping & delivery

When will you ship my order?
Order will be processed and shipped within 1-2 working days. During promotions, sales or holidays, ship time may be delayed. We ship only through working days, excluding some holidays.

How can I check my order status?
All orders are shipped with National post service (unless otherwise requested) and have their tracking numbers. To check the status of your order log-in to your account, or email us.

Do you ship internationally?
Yes, we offer worldwide shipping.

How long does shipping normally take?
Europe                     4 to 7 business days
USA                           9 to 14 business days
Australia                up to 14 business days
Other countries    up to 14 business days

Regarding customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & exchanges

How do I exchange, refund or return my order?
Please refer to our Returns and Exchanges section for more information.

Basic guidelines for returns and exchanges are:
•    You can return an item purchased online for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
•    To return your product, contact us within 14 days of delivery and ship item back within: 30 days of delivery.
•    We only replace items that are defective or damaged within 14 days of shipment received at the recipient’s address.
•    Shipping costs are non-refundable.
If you received a damaged, defective, or wrong item, please contact us at


Interested in Distributing or Reselling Hermit&The7Foxes Products?
If you are interested in becoming one of our distributors, or selling Hermit&The7Foxes products at your retail chain, please feel free to contact us at

Interested in Fulfillment service? Who do I contact?
Email us at and we will be in touch shortly.

Interested in selling your awesome designs?
You can also email us at

Interested in affiliate program?
Email us for details at

Questions, comments, concerns or feedback?
Always feel free to contact us at if you have any questions, comments or concerns. We always appreciate any feedback you may have.